Kategória: Munka, állás
Honlap:
Részletek...Andersen is hiring a CX & Service Designer for a project developing a digital travel and events platform and delivering seamless customer experiences through service innovation. The customer is a global provider of travel, event, and business support services, helping organizations plan and deliver international programs, meetings, and professional experiences across multiple markets. The company offers integrated solutions that simplify coordination, enhance operational efficiency, and support successful delivery of complex business and travel-related activities. Combining global capabilities with local expertise, the company focuses on service quality, innovation, and sustainable business practices. The project is focused on developing a digital platform for the travel and events industry that supports group travel, meetings, incentives, congresses, and event management. It aims to unify legacy systems and deliver a seamless end-to-end customer experience through modern service design and platform integration. Responsibilities: Defining the service design strategy and end-to-end customer experience vision for the platform. Translating business goals and user needs into a clear, prioritized service design roadmap. Leading research activities and converting insights into journey maps, service blueprints, and value propositions. Orchestrating service design across multiple product streams, ensuring a consistent customer experience. Identifying and resolving cross-stream gaps, overlaps, and experience inconsistencies. Establishing shared service design standards, processes, and collaboration practices. Driving alignment with product, architecture, engineering, and program leadership teams. Aligning regional stakeholder needs across Europe, Asia, and the USA into a unified service strategy. Advocating for customer-centric design and influencing product scope, priorities, and strategic decisions. Must-haves: Experience in CX, Service Design, UX Design, or Busines...
