Kategória: Munka, állás
Honlap:
Részletek...Join DGF Global Service Center Budapest - we are looking for Agents in Ocean Freight (OFR) service line! Ocean Freight Operations Expert Place of work: Budapest Organizational unit: GSC BUD Working hours: 8:00-17:00 (office hours) On Hungarian holidays and rest days, office work schedule based on prior arrangement. MAIN CONTENT OF THE JOB: The purpose of the job is to provide quick, accurate and efficient service to the commissioning partner or client and thereby ensure customer satisfaction. The main task is to carry out the daily operative work related to shipping and the processes supporting the operation. TASKS: Based on the tasks assigned to him and the issued process descriptions, the following tasks may apply to the administrator from the list below: Contact with the client Receiving, checking and processing customer orders, orders and documents Recording, booking, planning, organization and follow-up of shipments Proactive communication of information about the status of shipments and possible problems to the customer, taking or initiating immediate corrective and preventive actions If there is a potential or already occurring problem that threatens timely delivery, immediate action is mandatory and it is a problem to escalate the problem to an appropriate level. Coordination of tasks to be solved with the individual stations, regions, carriers, and other logistics partners. Issuing a spot quote for the customer Preparing invoicing on time, sending the invoice, checking debits and accounts receivable, handling invoicing-related complaints. Effectively answering the customer's questions (answer within 2 hours) Effective management and fulfillment of requests from the client (response within 2 hours)
