Kategória: Munka, állás
Honlap:
Részletek...Responsibilities
The Customer Success Advisor plays a key role in our team. We are looking for someone who enjoys helping others, communicating with customers, and is comfortable discussing technical topics.
What will your responsibilities include?
Communicating with customers in Hungarian and, when needed, English via email, chat, and phone. You will often be the first point of contact for our customers, helping shape their experience with us.
Understanding customer needs. You will listen carefully, identify customer goals, and provide practical solutions with a consultative approach.
Providing proactive customer support. You will recommend relevant services and advise customers while always focusing on the best solution for their needs.
Handling customer questions and general issues, and escalating more complex cases to the appropriate team. You will not be expected to solve everything alone, but you will know when and where to ask for support.
Delivering an outstanding customer experience during every interaction, ensuring that customers feel they have reached the right place for help.
Supporting the onboarding and training of new team members. Once you are familiar with our processes, you will help others develop their knowledge and skills.
Collecting customer feedback and sharing it with relevant teams for service improvement . You will help bring the voice of the customer into our development processes.
Participating in comprehensive onboarding and continuous learning. You will receive training on how websites, email accounts, SSL certificates, and technical error messages work.
Supporting other teams from time to time when needed. We work as one team and help each other whenever necessary.
Requirements
We are looking for someone who:
Has excellent written and
