Kategória: Munka, állás
Honlap:
Részletek...This position is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: * Support business and work with System administrators, developers, and analysts with troubleshooting issues. * Perform change management and incident management utilizing documented procedures through change management tools * Support service recovery procedures * Participate in Problem Management processes to identify solutions for recurring problems. * Document problem resolutions and publish knowledgebase. * Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert. * Support maintenance and migrations on the Authentication infrastructure. Qualifications: Must-have S...
