Kategória: Munka, állás
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Részletek...## What you'll do: Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : As a Service Support Team Leader, you will play a critical role in driving effective communication with business partners, coordinating team activities, and ensuring the delivery of high-quality service support across the organization. You will lead and develop a team of Service Support professionals, oversee operational performance, and act as a key liaison between local service leadership and supported Country Service Units across EMEA. This role offers an exciting opportunity to combine people leadership, operational excellence, and continuous improvement initiatives in a dynamic international environment. Success in this position requires a proactive approach to problem-solving, a strong customer-focused mindset, and the ability to build effective partnerships across multiple functions. You will contribute to maintaining and enhancing service performance, customer satisfaction, and business growth while fostering a collaborative and high-performing team culture. Key Responsibilities: * Lead and develop the Service Support team through regular one-on-one meetings, performance reviews, career planning, coaching, training, and identifying development opportunities. * Generate, monitor, and analyze KPIs related to Service Support operations. * Utilize performance metrics to identify improvement opportunities and optimize resource allocation. * Oversee team performance and ensure alignment with business objectives and service standards. * Drive process improvements to support the sustainable growth of the service business. * Actively participate in transition and change management activities. * Serve as the first escalation point for team members and support the resolution of operational challen...
