Kategória: Munka, állás
Honlap:
Részletek...Location:
Budapest, Hungary
Job Type:
Full time
Working model:
Hybrid
Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.
For our office in Budapest, Hungary we are looking for Service Desk Representatives to provide first level customer support for our market leader pharma client.
We Can Offer
Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games, etc.)
High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
We Are Looking For You, If You
have native or close to native skills in Spanish and Portuguese and at least upper-intermediate English
have experience in customer service - experience gained in IT Help Desk is an advantage but not
