Kategória: Munka, állás
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The opportunity
We are currently seeking a highly experienced Senior Manager to fill the role the GPO GDS Client Operations Leader.
The role is responsible for
Working closely with the GPO Client CoE Leaders, MCPO EPs and EMs to define and drive best practices in MCPO client engagement management
Managing, growing and maintaining a strong central SMO team (residing within GDS locations), alongside the Tax CoE SMO teams
Directly overseeing the most senior SMOs residing in GDS locations
Directly fulfilling the role of an Engagement Manager for a selected strategic MCPO account
Working with the GDS GPO Leader and other central GPO functions to ensure high-quality services
Ensuring alignment to GDS PAS GPO goals and requirements, as part of the larger PAS organization and vision
Working with the GPO COO, Super Region Leaders, the key account Engagement Partners, GMx teams to ensure ongoing alignment in terms of high-quality client services
Working with all relevant teams to develop and deliver consistent client service operations metrics, improve compliance with Tax Quality requirements in engagement management and feed key data & insights to adjacent functions
Ideally the role will be based in the European-friendly time zone due to the requirement to manage teams across GDS Philippines, GDS India, GDS Poland, GDS Hungary and GDS Argentina.
Responsibilities
Partner with the GPO Client CoE Leader and the broader MCPO EP/EM community to define, refine, and embed global best practices in MCPO engagement management, service governance, and client lifecycle management.
Lead, coach, and develop a global team of Engagement Managers and SMO professionals across GDS loc
