Kategória: Munka, állás
Honlap:
Részletek...German speaking eSignature Customer Service Representative The Customer Support Representative will both have the accountability and responsibility to deliver on our customers' needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software. Responsibilities: -Provide exceptional technical support for the company's eSignature component of the DAC -Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite -Escalate issues as needed in a timely manner with clear and effective communication. -Uses broad product familiarity within DAC areas to help customers increase adoption. -Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues -Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience -Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs -Meets and exceeds the client's Customer Support service level goals for eSignature and related services Required skills -Experience troubleshooting in a web-based environment -Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence -College/University degree -Experience troubleshooting and supporting SaaS Applications -Fluent or close to native
