Kategória: Munka, állás
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Részletek...About Cognizant
Cognizant is one of the world's leading IT professional services companies, helping clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables organizations to envision, build, and run more innovative and efficient businesses. Cognizant operates globally, with a strong European presence across 16 offices.
Our services include Digital Business, Digital Operations, Digital Systems & Technology, and Cognizant Consulting.
Cognizant Hungary has been an important player in the Hungarian Shared Service Centre market since 2008, providing multilingual IT services. Today, nearly 1,000 employees work in our Budapest office, supporting international clients in a dynamic and multicultural environment.
Position Overview For our office in Budapest, Hungary (9th District, Mill Park Office), we are looking for German & Dutch speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, permanent position with a hybrid work model. The service window operates 24/7.
What We Offer
Multilingual and multicultural working environment
Pleasant and inspiring workplace with modern technologies
Competitive salary
Annual bonus system
Cafeteria package
Risk and accident insurance
Medical services at a private clinic
All You Can Move SportPass
Reimbursable language courses
Relocation package
Key Responsibilities
Provide first-level IT support as the initial point of contact for customers
Handle end-user requests via phone, email, and ticketing tools
Accurately document and log incidents and requests in the ticketing system
Escalate issues that cannot be resol
