Megye: Hajdú-Bihar
Város: Debrecen
Kategória: Munka, állás
Honlap:
Részletek...Working hours: 9:00-18:00, included 1 hour break
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken French (C1) and English (B2).
Key Tasks and Responsibilities
o Taking ownership of customer issues reported and seeing problems through to resolution.
o Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
o Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
o Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
o Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
o Assist customers or escalate service-related issues to the appropriate department in accordance with the client's processes and procedures.
o Ensure compliance to customer Data Privacy and Security Policy
o Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
? Good Knowledge of Microsoft Office products
? Knowledge of wireless local-area network (WLAN)
? Strong affinity to electronics and technology
? Knowledge of Bluetooth technology
? Extensive knowledge of hardware / software trouble shooting
